Privacy Policy
Last updated: 24/09/2026
GX7 Services Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how and why we use it, who we may share it with, how long we may keep it and the rights you have under UK data protection law.
Who We Are
GX7 Services Ltd is a plumbing, heating and gas services company operating in the United Kingdom.
Company registration number: 14592747
Registered office / business address: 7 Pennington Way, London, SE12 9QA
Email: info@gx7.co.uk
Telephone: 07931092087
Personal Information We Collect
Depending on how someone contacts or uses GX7, information may include:
- name
- telephone number
- email address
- property address or postcode
- information about the plumbing, heating or gas work requested
- photographs or documents voluntarily supplied with an enquiry
- appointment and job information
- communications with GX7 by telephone, email, website form or WhatsApp
- customer review information submitted directly to GX7
- technical website information such as IP address, device/browser information and cookie or analytics information where applicable
GX7 does not intentionally request unnecessary sensitive personal information through its normal website enquiry forms.
How We Collect Your Information
Information may be collected:
- when someone submits a website form
- when someone calls, emails or sends a WhatsApp message
- when someone requests a quotation or service
- when work is booked or completed
- when someone submits a customer review
- automatically through website technologies such as cookies or analytics tools, where applicable and subject to required consent
How We Use Your Information
GX7 may use personal information to:
- respond to enquiries
- provide quotations
- arrange appointments
- provide plumbing, heating and gas services
- communicate about ongoing or completed work
- keep appropriate business, accounting and service records
- respond to complaints or customer-service matters
- verify and moderate reviews submitted directly to GX7
- maintain website security and functionality
- understand website performance and advertising effectiveness where analytics or advertising technologies are used
- comply with legal and regulatory obligations
Our Lawful Bases for Using Personal Information
Depending on the circumstances, GX7 may rely on:
Contract — where information is necessary to provide a quotation, arrange work or provide services requested by the customer.
Legitimate interests — where reasonably necessary for operating the business, responding to enquiries, maintaining records, improving services, preventing misuse or protecting the business, provided those interests do not override the individual’s rights.
Legal obligation — where GX7 is required to retain or use information to comply with legal, tax, accounting, safety or regulatory requirements.
Consent — where consent is required, including certain non-essential cookies, analytics, advertising technologies or optional marketing communications.
Website Analytics, Advertising and Cookies
GX7 may use website analytics and advertising technologies such as Google Analytics, Google advertising tools and Meta technologies where these are installed on the website. These technologies may use cookies or similar identifiers to help understand website usage, measure advertising performance and improve marketing.
Where UK law requires consent for non-essential cookies or similar technologies, they should not be activated until the visitor has made the appropriate choice through the website’s cookie controls.
For more information about the cookies used on this website and how to manage your choices, please see our Cookie Policy.
Who We May Share Information With
GX7 does not sell personal information. Information may be shared where necessary with appropriate categories such as:
- website, hosting and IT service providers
- email and communications providers
- analytics and advertising providers where applicable
- accountants or professional advisers
- payment providers where applicable
- engineers, contractors or suppliers where necessary to provide the requested service
- regulators, law-enforcement bodies or other authorities where required by law
Only information reasonably necessary for the relevant purpose is shared.
International Data Transfers
Some technology providers may process personal information outside the UK. Where information is transferred internationally, GX7 will ensure appropriate safeguards are used as required by UK data protection law.
How Long We Keep Personal Information
GX7 keeps personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records and meeting legal, accounting, tax, safety or regulatory obligations. Different types of information may therefore be retained for different periods.
Keeping Your Information Secure
GX7 uses reasonable organisational and technical measures to help protect personal information against unauthorised access, loss, misuse or disclosure, while acknowledging that no internet transmission or storage system can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances, individuals may have rights including:
- access to their personal information
- correction of inaccurate information
- deletion in certain circumstances
- restriction of processing
- objection to certain processing
- data portability where applicable
- withdrawal of consent where processing relies on consent
To exercise a data protection right, contact GX7 using the contact details provided in this Privacy Policy.
Complaints
If you have concerns about how GX7 uses your personal information, please contact us first so we can try to resolve the matter. You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Third-Party Links
The GX7 website may contain links to third-party websites or services, such as Google, Trustpilot, MyBuilder, Bark, Yell, WhatsApp or social-media platforms, and that their own privacy policies apply when visitors use those external services.
Changes to This Privacy Policy
GX7 may update this Privacy Policy from time to time to reflect changes to the website, business practices, technology or legal requirements. The latest version will be published on this page with the updated date shown above.